Trust and Safety Policy for Firasti.com Freelancer Services, Projects, and Jobs Marketplace

Effective Date: [Insert Date]

At Firasti.com, we are committed to maintaining a safe, secure, and reliable environment for both freelancers and clients who use our platform. We understand the importance of trust and safety in building long-term relationships and ensuring the quality of services provided through the marketplace. This Trust and Safety Policy outlines the practices and measures we implement to protect our users, prevent fraud, and ensure the smooth operation of our platform.

By using Firasti.com, you agree to adhere to the guidelines set out in this policy and take responsibility for maintaining a safe, professional, and respectful environment.

1. User Verification

1.1. Account Creation and Profile Verification
To help ensure the safety of the marketplace, all users (freelancers and clients) must complete the account registration process, including providing accurate and verifiable information. As part of the verification process, users may be required to submit identity verification documents to confirm their identity.

1.2. Freelancer Profile Verification
Freelancers are encouraged to complete their profiles with accurate and up-to-date information, including a portfolio, work experience, and qualifications. Firasti.com may offer additional verification steps, such as verifying email addresses, phone numbers, and professional credentials to increase trust among clients.

1.3. Client Profile Verification
Clients posting projects or job opportunities must ensure their profiles contain valid contact information and a clear project description. Firasti.com may ask clients to verify their identity or payment details before posting a project, in order to prevent fraudulent activities.

2. Secure Transactions and Payments

2.1. Escrow System
Firasti.com uses a secure escrow system to protect both freelancers and clients. When a client agrees to a project, the payment is securely held by Firasti.com in escrow. The payment is only released to the freelancer once the client confirms the project completion, or after the agreed-upon milestones are met. This protects freelancers from non-payment and clients from incomplete or substandard work.

2.2. Secure Payment Processing
All payments made through Firasti.com are processed using secure, third-party payment processors. We adhere to industry-standard encryption protocols (such as SSL) to protect sensitive payment information. Firasti.com does not store credit card or banking details and relies on trusted, PCI-compliant partners for payment processing.

2.3. Payment Dispute Resolution
In case of disputes related to payments or project milestones, Firasti.com offers a dispute resolution process. Our team will assist in mediating the situation between freelancers and clients and help reach a fair resolution. If a dispute cannot be resolved through mediation, the payment may be refunded based on the findings of our team.

3. Code of Conduct and Community Guidelines

3.1. Respect and Professionalism
All users of Firasti.com are expected to conduct themselves with respect and professionalism. Discriminatory, abusive, or harassing behavior will not be tolerated. Freelancers and clients must communicate in a polite, constructive manner when interacting with each other on the platform.

3.2. Unacceptable Behavior
Any behavior that violates the following will lead to account suspension or termination:

• Fraudulent Activities: Engaging in deceptive or fraudulent behavior such as posting fake jobs, submitting plagiarized work, or misrepresenting one’s identity or qualifications.
• Harassment or Abuse: Sending threatening, abusive, or discriminatory messages or comments.
• Violation of Intellectual Property: Using another individual’s intellectual property without permission, including copyrighted materials.
• Unprofessional Conduct: Failing to deliver work or meet deadlines without proper communication, or avoiding payment for completed work.

3.3. Reporting Violations
Users are encouraged to report any violations of Firasti.com’s Code of Conduct to our support team. We take all reports seriously and investigate complaints promptly. If necessary, Firasti.com will take corrective actions, including suspending or terminating the accounts of users involved in misconduct.

4. Fraud Prevention and Risk Management

4.1. Fraudulent Account Detection
Firasti.com uses advanced algorithms and machine learning tools to detect and prevent fraudulent activities, such as fake accounts, payment fraud, or identity theft. Users who engage in fraudulent behavior will have their accounts suspended, and any payments related to fraudulent activities will be subject to review and possible reversal.

4.2. Account Suspensions and Bans
If Firasti.com identifies suspicious behavior or detects fraudulent activity, we reserve the right to temporarily suspend or permanently ban the user’s account. In cases of account suspension, users will be notified of the reason and may have the opportunity to appeal the decision.

4.3. Prohibited Payment Practices
Clients and freelancers must only use legitimate and authorized payment methods when transacting on the platform. Direct payments outside of the Firasti.com platform, including payments made outside of the escrow system, are strictly prohibited. Engaging in off-platform transactions may result in account suspension or termination.

5. Dispute Resolution Process

5.1. Mediation and Resolution
Firasti.com offers a comprehensive dispute resolution process to help clients and freelancers resolve any disagreements related to work quality, payment, or milestones. Both parties are encouraged to communicate openly and professionally to reach a resolution. If a dispute cannot be resolved independently, Firasti.com will mediate and offer an impartial decision.

5.2. Dispute Escalation
If a dispute cannot be resolved through direct communication or mediation, either party may escalate the issue to Firasti.com’s support team. Firasti.com will review the case and make a final determination based on the terms of the project, the quality of the work delivered, and other relevant factors.

5.3. Decision Outcome
Firasti.com’s decision regarding disputes is final and binding. If the freelancer’s work is found to be incomplete or subpar, a refund may be issued to the client. If the freelancer has not been paid for completed work, the payment will be released from escrow.

6. Data Protection and Privacy

6.1. User Data Security
Firasti.com takes data security seriously and implements robust measures to safeguard your personal information. We use encryption, secure servers, and industry-standard protocols to protect the data you share with us. Our platform complies with applicable data protection regulations to ensure that your personal information is kept safe.

6.2. Privacy and Confidentiality
Freelancers and clients must respect each other’s privacy and confidentiality. Any sensitive or confidential information shared during the course of the project should not be disclosed to third parties without prior consent. Violations of confidentiality agreements may result in the suspension of accounts and legal action.

7. Continuous Monitoring and Improvements

7.1. Ongoing Security Measures
Firasti.com continuously monitors activity on the platform for potential security threats or suspicious behavior. We implement regular updates to our security systems to prevent data breaches, fraud, or any other type of malicious activity.

7.2. User Education and Awareness
We are dedicated to educating users on best practices for maintaining security and avoiding fraud. We provide resources and guidelines on how to protect your account, recognize potential scams, and ensure safe transactions.

8. User Responsibilities

8.1. Account Responsibility
Users are responsible for maintaining the confidentiality of their account login details and must immediately report any unauthorized access to Firasti.com. Users should also ensure that their actions on the platform comply with all applicable laws and regulations.

8.2. Reporting Abuse or Fraud
We encourage users to report any suspicious activity, fraudulent behavior, or violations of the Trust and Safety Policy. Reports can be made through the “Report Abuse” feature on the platform or by contacting Firasti.com support directly.

9. Policy Changes

9.1. Updates and Revisions
Firasti.com reserves the right to modify or update this Trust and Safety Policy at any time. Any changes will be communicated through the platform or via email, and users are encouraged to review the policy periodically. Continued use of Firasti.com after any changes constitutes acceptance of the revised policy.

Contact Us
If you have any questions or concerns regarding this Trust and Safety Policy or need assistance with any safety-related issues, please contact Firasti.com support at:

Email: support@firasti.com
Phone: [Insert Phone Number]
Website: [Insert URL]

By using Firasti.com, you acknowledge that you have read, understood, and agree to follow the Trust and Safety guidelines outlined in this policy to help us maintain a secure and positive marketplace environment for all users.