At Firasti.com, we aim to ensure a fair and transparent experience for both freelancers and clients. This Refund and Return Policy outlines the process and conditions under which refunds are provided for services rendered through our platform.

1. No Physical Products

Firasti.com is a freelancer marketplace for digital services. No physical goods are involved. All transactions relate to services, projects, or jobs completed by freelancers for clients. Refunds apply only to services provided.

2. Refund Eligibility

Refunds may be requested under certain circumstances, such as:

  • The freelancer has not delivered the agreed-upon work.
  • The service provided does not meet the quality standards outlined in the project description.
  • The work is incomplete or significantly different from what was agreed upon.

Refund requests must be submitted within 7 days after project completion. Claims after this period may not be eligible for a refund.

3. Dispute Resolution

If a client is dissatisfied with the work provided, they should first attempt to resolve the issue directly with the freelancer. If an agreement cannot be reached, the client can escalate the matter to Firasti.com’s support team. We will mediate to reach a resolution.

4. Refund Process

To request a refund, clients must contact Firasti.com support with the following information:

  • The reason for the refund request
  • A description of the issue with the work
  • Any relevant project details (e.g., work samples, communication history)

Once the claim is reviewed, Firasti.com will determine whether the request is valid. If the refund is approved, the amount will be refunded to the client’s original payment method.

5. Freelance Payment Protection

Freelancers are paid only after project completion and client approval. If a refund is granted, the freelancer’s payment will be reversed. Freelancers must ensure they meet the terms of the project to avoid refund claims.

6. Partial Refunds

In some cases, partial refunds may be offered if the freelancer has completed part of the work, and the client is only partially dissatisfied. The refund amount will be determined based on the work delivered and the agreed project terms.

7. No Refund for Completed Work

Once a project is completed, approved, and payment has been released, no refund will be issued unless there is a violation of the terms. This includes cases where the work has been accepted by the client, or the project has been marked as completed in the system.

8. Cancellation Policy

Clients can cancel a project before work begins, in which case no charge will be made. If work has already started, clients may be required to pay for the work completed up until the cancellation request.

9. Handling Disputes

In case of a dispute, Firasti.com acts as a mediator between freelancers and clients. Both parties must provide clear evidence to support their claims. Firasti.com will review all the facts and make a fair decision based on the platform’s guidelines.

10. Fraudulent Refund Claims

Any attempts to make fraudulent refund claims will result in immediate suspension of the user account. Firasti.com reserves the right to investigate any suspicious activity, and violators will be held accountable for any policy breaches.

11. Policy Updates

Firasti.com reserves the right to update or change this Refund and Return Policy at any time. All changes will be posted on this page, and users are encouraged to review it regularly to stay informed about the latest terms.

12. Contact Us

For any questions or concerns regarding refunds, please contact Firasti.com support:

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